Safety & Terms 2017-10-23T10:22:10+00:00

Terms, Privacy & Safety

 
View Booking Terms
View Privacy Policy
View Safety Notice

Silent Adventure Booking Terms…

A few important highlights to note…

  • Your Booking is non-refundable (excluding a few circumstances as pointed out below)
  • Children under 5 are refrained from attending our tours
  • We have the right to refuse anyone under the influence of drugs or alcohol deemed unsafe or obstructive to our tours
  • You accept that we may use any photographs and videos taken during the tour for social media and promotional use
  • You are responsible for your own safety and belongings during our tours
  • We may charge you for any damage to our equipment made during your tour

Our full detailed terms are set out below.

1. Definitions 

1.1 Please note the following descriptions of some terms used within our terms & conditions…

(a) Booking: Your booking for the Services, whether verbal or written;

(b) Event Outside Our Control: is defined in clause 9.2;

(c) Price: the purchase price for the Services contained in Our price list, as updated from time to time;

(d) Reference Number: the unique number issued to You on Our acceptance of Your Booking;

(e) Service(s): the identified walking tour and/or provision of guides We will provide to You as specified in Your Booking and/or on Your Ticket;

(f) Terms: these terms and conditions, as updated from time to time;

(g) Ticket: the ticket emailed or made available to You;

(h) We/Our/Us: Silent Adventures Limited, company number SC576905, registered office at 46/3 Timber Bush, Edinburgh, United Kingdom, EH6 6QH;

(i) Working Day: any day which is not Saturday, Sunday, or a local public holiday in Edinburgh, and

(j) You/Your: the consumer making the Booking and/or the Ticket holder.

1.2 When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.

2. Our Contract With You 

2.1 These are the terms and conditions on which We supply the Services to You.

2.2 Please ensure that You read these Terms carefully, and check that the details in Your Booking and/or Ticket are complete and accurate, before continuing with the Booking.

2.3 Bookings can be made on Our website (www.silentadventures.co.uk) or via email.

2.4 When You submit Your Booking to Us, this does not mean We have accepted Your Booking for Services. If We are unable to supply You with the Services, We will inform You of this verbally or in writing and We will not process Your Booking, nor accept payment. We will use Our reasonable endeavours to suggest alternative Services to You.

2.5 We will confirm Your Booking by accepting payment from You for the full price and issuing You with a Reference Number and Ticket. When We issue Your Reference Number, You will be deemed to have accepted these Terms and the contract between You and Us will come into existence.

2.6 The date, start time, length and/or end time shall be specified in Your Booking and/or Ticket.

2.7 You are obliged to pay the Price appropriate to Your status:

(a) Children are aged between 5 to 15 years old, and must be accompanied by an Adult;

(b) Concessions are full time students with a valid student ID and/or anyone over the age of 60 years old;

(c) Adults are everyone from 16 years old and older, and

The Prices applicable to each of the above are set out in Our tour details, as updated from time to time. You are not permitted to make a Booking for a child(ren) under the age of 5 years old, and if You do, they will be refused entry.

3. Non-Refundable And Non-Transferable 

3.1 Your Booking is valid only for the specific Service as detailed on Your Booking and/or Ticket issued. If You miss or arrive too late for the specified Service:

(a) Your Booking is non-transferable, and

(b) unless clauses 10.1, 10.2 and 11.2 apply, Your Booking and/or Ticket is non-refundable.

3.2 We may at Our sole discretion, amend Your Booking to an alternative Service if this is possible.

4. Providing Services

4.1 We will supply the Services to You on the date and time specified in Your Booking and/or Ticket.

4.2 We will make every reasonable effort to provide the Services on the specified date and time. However, there may be delays due to an Event Outside Our Control. See clause 9 for Our responsibilities when an Event Outside Our Control happens.

4.3 We reserve the right to make minor amendments to the Services if necessary in the circumstances. Such minor amendments will not affect the overall provision of Services.

4.4 We reserve the right to correct and amend any errors contained in Our promotional material, website or any of Our other documents at any time.

4.5 If You do not pay Us for the Services when You are supposed to as set out in clause 7, We may suspend the Services with immediate effect until You have paid Us the outstanding amounts.

5. Your Obligations

5.1 You are obliged to pay the Price applicable to Your status as per clause 2.7 above. If You do not, You will be asked to pay the balance of the applicable Price relevant to Your status before the Services start time.

5.2 You must not attempt to make a Booking for a child(ren) under the age of 5.

5.3 You will arrive 15 minutes prior to the start time, at the designated starting point shown on the details page of the tour you booked. If You arrive late for the Service, as determined by Our representative, clause 3 above will apply.

5.4 Please bring Your Ticket and show it to Our representative as proof of Your Booking.

5.5 You are obliged to dress appropriately and wear suitable footwear for the Services, taking into account the weather and terrain.

5.6 You are obliged to comply with these Terms at all times.

5.7 You must act reasonably and co-operate with Us in the provision of Services to You.

5.8 In the interests of health and safety, You must comply with all reasonable verbal instructions and requests from Our representatives during the Services.

5.9 If You cause any damage to Our property, You are obliged to indemnify Us for the full cost of replacing the item or repairing the damage.

5.10 You must not, at any time during the provision of Services, be under the influence of alcohol or drugs – see clause 11.3.

5.11 Anyone booking on behalf of another individual or a group accepts our booking terms on their behalf. It is the group booker’s responsibility to make their group members aware of our terms & safety guidelines in advance of the tour.

6. If There Is A Problem With The Services

6.1 In the unlikely event that You are unsatisfied with the Services, please contact Us and tell Us as soon as reasonably possible and within 30 Working Days, We will consider Your comments fully and report back to You on any outcome and/or action taken as a result of Your comments.

6.2 As a consumer, You have legal rights in relation to Services not carried out with reasonable skill and care. Advice about Your legal rights is available from Your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

7. Price And Payment

7.1 You can pay by debit/credit card and other methods displayed on our website.

7.2 All payments must be paid in sterling (GBP). Payment in foreign coins/notes will not be accepted. Payment from foreign bank accounts must be agreed with Us in advance and may incur a bank charge, which must be met by You and will be invoiced by Us after full payment for Services has been paid.

7.3 Payment must be made in full in advance of Your Booking.

7.4 The Price will only be refunded in the event that the Service is cancelled by You or Us as provided for in clauses 10.1, 10.2 and 11.1 only.

8. Our Liability To You

8.1 If We materially fail to comply with these Terms, We are responsible for any material loss or damage You suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Material loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by You and Us at the time the contract came into existence.

8.2 Our total liability under clause 8.1 shall not exceed the total Price of the Services as stated in Your Booking.

8.3 We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or re-sale purpose, and We have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.4 We do not exclude or limit in any way Our liability for:

(a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 11B of the Supply of Goods and Services Act 1982 (title and quiet possession);

(d) breach of the terms implied by sections11C, 11D and 11E of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

9. Events Outside Our Control

9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

9.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation adverse weather conditions, strikes, lock-outs or other industrial action by Our representative/contractors and/or third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

9.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

(a) We will contact You as soon as reasonably possible to notify You; and

(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to You, We will reschedule the Services as soon as reasonably possible after the Event Outside Our Control is over, or offer alternative Services where possible.

9.4 You may cancel the contract if an Event Outside Our Control takes place and You no longer wish Us to provide the Services. Please see Your cancellation rights under clause 10. We will only cancel the contract if the Event Outside Our Control continues for longer than 1 week in accordance with Our cancellation rights in clause 11.1.

10. Your Rights To Cancel And Applicable Charges

10.1 You have the right to cancel Your Booking and/or Ticket where You choose to cancel because We are affected by an Event Outside Our Control. You must provide written notice to Us that You are cancelling Your Booking as a result of an Event Outside Our Control. We will confirm Your cancellation in writing to You.

10.2 If You cancel Your Booking or Ticket under clause 10.1, We will refund the Price paid for the Services.

11. Our Rights To Cancel And Applicable Refund

11.1 We may have to cancel Your Booking before the start date for the Services in the following circumstances:

(a) due to an Event Outside Our Control; or

(b) if We are unable to provide the Service in terms of Your Booking for any reason.

11.2 If We have to cancel Your Booking under clause 11.1, We will promptly contact You to let You know and refund any payments made by You.

11.3 We reserve the right to cancel and/or suspend the contract for Services at any time with immediate effect by giving You verbal or written notice:

(a) If You do not pay Us when You are supposed to as set out in clause 7; or

(b) Where there is any risk to Our representative, property or welfare of others as a result of unacceptable behaviour from You. Whether behaviour is unacceptable shall be determined by Us and/or Our representative; or

(c) If You are deemed by Us and/or Our Representative to be under the influence of alcohol or drugs; or

(d) Where You do not comply with any of Your obligations under clause 5, and any in such circumstances, refunds will not be given.

12. Intellectual Property Rights

12.1 All intellectual property rights in or arising out of or in connection with the Services shall be owned by Us.

12.2 You do not have a right to use Our intellectual property including, but not limited to, Our name, logo and images.

13. Information About Us And How To Contact Us

13.1 We are a company registered in Scotland. Our company registration number is SC576905 and Our registered office is at 46/3 Timber Bush, Edinburgh, United Kingdom, EH6 6QH.

13.2 If You have any questions or complaints, please contact Us. You can contact Us by e-mailing Us at shh@sil-nt.com.

13.3 If You wish to contact Us in writing, or if any clause in these Terms requires You to give Us notice in writing, You can send this to Us by e-mail using the details contained in clauses 13.2. We will confirm receipt of this by contacting You in writing. If We have to contact You or give You notice in writing, We will do so by e-mail, by hand, or by pre-paid post to the address You provide to Us.

14. How We May Use Your Personal Information

14.1 We will use the personal information You provide to Us to:

(a) provide the Services;

(b) process Your payment for such Services; and

(c) inform You about similar products or services that We provide, but You may stop receiving these at any time by contacting Us.

14.2 We will not give Your personal data to any third party.

15. Photography & media usage across our tours

15.1 We may from time to time take photographs and videos of our tours which we may choose to use for promoting our business across different channels, including our website, social media, email marketing, printed marketing and more.

15.2 You accept that we can use any photograph or video you (or your group) may appear in for the reasons outlined in 15.1.

15.3 You can request the removal of any photograph or video you (or your group) may appear in by emailing us at shh@sil-nt.com but we are not obliged to accept your request if this poses any problems for us.

16. Other Important Terms

16.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify You in writing if this happens, but this will not affect Your rights or Our obligations under these Terms.

16.2 This contract is between You and Us. No other person shall have any rights to enforce any of its terms.

16.3 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

16.4 If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.

16.5 These Terms are governed by Scots law. You and We both agree to submit to the non-exclusive jurisdiction of the Scottish courts.

Silent Adventure Privacy Policy…

What is this Privacy Policy for?

The website www.silentadventures.co.uk is served by Silent Adventures Limited, company number SC576905, registered office at 46/3 Timber Bush, Edinburgh, United Kingdom, EH6 6QH (being the data controller for the purposes of the Data Protection Act 1998)..

This policy (together with the website terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully. By visiting www.silentadventurs.co.uk you are accepting and consenting to the practices described in this policy.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Information we may collect from you

We may collect and process the following data about you:

Information you give us.

You may give us information about you by filling in forms on our website or by corresponding with us by e-mail or otherwise. This includes information you provide when you register to use our website, make a purchase on our website, subscribe to our service, offer for a promotion placed on the site, otherwise participate in any social media functions on the website or report a problem with the website. The information you give us may include your name, address, e-mail address, phone number and financial information.

Information we collect about you.

With regard to each of your visits to our website we may automatically collect the following information:

·      Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, you login information, browser type and version, browser plug-in types and versions and operating system;

·      Information about your visit, including the Uniform Resource Locators (URL) clickstream through our website, promotions you viewed or searched for, page response times, download errors, length of visits to pages and other browsing information.

Information we receive from other sources.

We are working closely with third parties (including the suppliers who place promotions on the website and analytics providers) and may receive information about you from them.

Use made of the Information

We use information held about you in the following ways:

Information you give to us.

We will use this information:

·      To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information that you request from us;

·      To provide you with information about other promotions that are similar to those that you have already purchased through the website or enquired about;

·      To provide you, or permit selected third parties to provide you, with information about promotions we feel may interest you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box on the form on which we collect your data;

·      To notify you about changes to our service;

·      To ensure that content from our website is presented in the most effective manner for you and your computer.

Information we collect about you.

We will use this information:

·      To administer our website and for internal operations, including data analysis and testing;

·      To improve our website to ensure that content is presented most effective for you and your computer;

·      To allow you to participate in interactive parts of the website if you choose to do so;

·      For the safety and security of the website;

·      To understand the effectiveness of advertising; and

·      To make suggestions and recommendations to you.

Information we receive from other sources.

We may combine this with the above information types and use this for the purposes set out above.

Disclosure of your Information

We may share your information with selected third parties, including:

·      business users of the website that submit Promotions;

·      advertisers;

·      analytics and search engine providers that assist in the optimization of our website;

·      regulatory or law enforcement agencies or in pursuance of a court order; and

·      if Lime Frog Limited is involved in a merger, acquisition, or sale of all or a portion of its assets, customer information will require to be disclosed.

Where we store your personal data

General information through our website form submissionis stored mainly on our website with some information potentially held in our email accounts. Financial information is stored securely through our payment processor Stripe.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on forms we use to collect data or contacting us via the details on the website.

You may also request access to information held about you. Your right of access can be exercised by contacting us on the details listed on the website. Any such request may be subject to a fee of £10 to meet our costs.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Unfortunately, the transmission of information via the Internet is not completely secure. We endeavor to protect your data, but we cannot guarantee its security on transmission to our website. Therefore, users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates. This may also apply if you have previously purchased from, downloaded from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website & related app operates an email newsletter program, used to inform subscribers about products and services supplied by Silent Adventures. Users are automatically subscribed when they make an enquiry or purchase through the website. Users can also manually subscribe on this website. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include (without limitation); the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text / banner / image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have their own detailed privacy policies.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email or text message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this policy by clicking here.

Your Consent

By using the website, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the Scotland, UK. If you reside outside Scotland your information will be transferred, processed and stored there under Scottish privacy standards.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at shh@sil-nt.com.

Silent Adventures Safety Notice…

Your safety is our primary concern so please note the following points…

  • Our city tours involve a lot of walking, running and dancing! Participants are advised to attend with a standard level of fitness to keep up. If you’re struggling at any point, please inform one of our guides.
  • Please listen carefully to the safety announcement made at the beginning of all our tours.
  • Our tours have been planned with a minimum number of road crossings but sometimes it is necessary to cross a road using pedestrian crossings. When this happens, please remove your headset and obey the usual practice and conduct for UK pedestrian crossings.
  • Children under 5 are refrained from attending our tours
  • We have the right to refuse anyone under the influence of drugs or alcohol deemed unsafe or obstructive to our tours
  • You are responsible for your own safety and belongings during our tours
  • If you need any assistance or help throughout any of our tours, please approach one fo the tour staff who will be happy to assist in any way they can.
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